Bedspoke | Better Accommodation

Bedspoke

List Your Home
Book Your Stay
Brisbane Gold Coast Sunshine Coast Melbourne

Australia’s premier boutique manager — Scaling the art of Hospitality.

Our story.

Bedspoke didn’t start in a boardroom. It started with a single two-bedroom apartment in Fortitude Valley. That first listing was our laboratory — the place where we perfected a formula for high-yield property management paired with an uncompromising commitment to guest experience.

While our industry often chases volume, we chose a different path — sustainable growth. We purposely avoided ‘growth at all costs’ to ensure our systems never outpaced our service. By perfecting the million moving parts of the guest experience, hiring our own in-house cleaning crew and keeping our service areas compact, we maintained the ability to properly service every listing and keep satisfaction high even as we expanded.

Today, that single apartment has evolved into a national operation. Bedspoke grew organically and now powers hospitality across Brisbane, Gold Coast, Sunshine Coast, and Melbourne.

The numbers tell the story of our infrastructure.

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Properties under professional management.

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Guests welcomed through our doors annually.

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Checkouts managed with precision every single day.

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Reviews across our portfolio, maintaining an elite 4.8-star rating.

Despite the complexity of managing 100+ turnovers every single day of the year, we remain anchored to our founding principles.

We are selective by design: we never take on a listing that doesn’t fit the Bedspoke standard, and we never prioritise growth over the operational excellence that protects our owners’ investments and our guests’ experience. We are more than just a management company — we are hospitality experts, a fully licensed real estate agency, and a trusted partner for property owners who demand excellence at scale.

We are your trusted property partner.

Trusted.
Dedicated. Local.

Your property is never managed from a distance. We maintain a full logistical engine on the ground in every city we operate — including dedicated city managers, property runners, trusted tradespeople, and our own in-house cleaning crews. We are always close by, ensuring your guests and your investment are in expert hands 24/7.

Licensed and
Compliant.

Short-term rental legislation is complex; we make it simple. As a fully licensed real estate agency in every state we operate, we ensure 100% compliance with local laws and safety regulations. Choosing Bedspoke means choosing the security of a regulated professional — a safe, smart, and fully insured partner for your asset.

Proven Performance.
8+ Years.

In an industry of newcomers and empty promises, we offerthe stability of an 8-year track record. Having welcomed over 400,000 guests and maintained a 4.8-star rating across 50,000+ reviews, our systems are battle-tested. Your property isn’t a testing ground; it is the beneficiary of eight years of data, refinement, and proven success.

Our people.

Technology runs our systems, but experience runs our business. Our team brings together decades of combined experience across property management, guest relations, and asset protection. You’re in safe hands.

Lee

Founder

Jeremy

Managing Director

Cesar

General Manager

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Amelie

Client Success Manager

Rita, CPA

Head of Accounts

Catalina

Operations Manager (Brisbane)

Camilo

Operations Manager (Gold Coast)

Patrick

Operations Manager (Sunshine Coast)

Malika

Operations Manager (Melbourne)

Luis

Head of Maintenance (Brisbane)

Jason

Operations Assistant (Brisbane)

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Melshun

Operations Assistant (Melbourne)

Callum

Business Development Manager

Jesse

Business Development Manager

Ruvy

Executive Assistant

Andrea

Account Manager

Angel

Support Manager

Our Journey.

We didn’t build our reputation overnight. It took eight years of testing, learning, and refining. Here is how a single apartment in Fortitude Valley evolved into one of Australia’s most trusted property management agencies.

2018
April. Bedspoke is incorporated and launched. Our first apartment goes live in Fortitude Valley, Brisbane
June. We launch our second listing in Ivy & Eve, South Brisbane. This building becomes the cornerstone of our portfolio.
December. We launch our third listing at Manning Street, South Brisbane
2019
January. We restrict growth to South Brisbane and Fortitude Valley to ensure operational density.
July. We open our South Brisbane Headquarters and expand the administrative team
February. 10 Listings. Total asset value hits $5M. We open our first linen and storage depot in West End
August. Expansion into the Melbourne market.
June. 30 Listings. Total asset value exceeds $15M
November. Established 24/7 Guest Support Team, reducing response times to under 5 minute
2020
February. Bedspoke surpasses $1,000,000 in cumulative payouts to owners.
April. Our business pivots to focus on housing essential workers and those stranded in the country.
March. COVID-19 hits. Market contraction forces portfolio consolidation from 44 to 22 listings
June. Our business has recovered. 50 listings under management ($30M+ asset value).
November. We successfully vet and host our 10,000th guest.
December. We move into a much larger facility in West End.
2021
February. Bedspoke launches on the Gold Coast, expanding to Australia's premier holiday market.
August. Team expansion: We launch 24/7 guest support and inhouse accounting.
June. Catalina Gonzalez promoted to Operations Manager. Her deep operational knowledge becomes the backbone of our quality control.
September. Luis Forero promoted to Maintenance Manager, ensuring maintenance is handled by staff who know the properties intimately.
December. 100 Active Listings. We end the year managing over $75M in property assets.
2022
January. We distribute $100,000 to owners in a single week for the first time.
September. We cross the threshold of 50,000 cumulative guests hosted, with a 99% damage-free record.
April. Operations scale to handle over 30 checkouts per day. Coordinating this volume within a 4-hour window proves our systems are enterprise-grade.
November. 200 Listings. Business doubles year-over-year. Client portfolio valuation exceeds $100M.
August. We move into our South Bank facility — our new HQ and logistics hub.
2023
January. Dedicated linen depot and office established in Melbourne as portfolio hits 50 listings in Victoria.
November. We complete the furnishing and styling of our 100th property.
2024
January. We move into our Port Melbourne facility, establishing a permanent base for Victorian operations.
April. Bedspoke launches at the Sunshine Coast
February. Bedspoke surpasses 300 active listings and $25,000,000 in cumulative owner payouts since inception.
December. With 400 active listings, our teams now coordinate over 100 checkouts every single day across three cities.
2025
January. Cesar Brenot appointed as General Manager to oversee strategy and standards as we scale beyond 400 properties
December. Bedspoke processes 80,000 guests in a single year, ending 2025 as one of Australia's largest independent short-term rental managers
July. New logistics warehouse opens to service the Sunshine Coast.
2026 >
Today, Bedspoke is a well-oiled machine processing over 3,000 bookings every month. We have surpassed $150,000,000 AUD in Gross Booking Value and earned more than 50,000
guest reviews. We remain committed to sustainable growth, operational precision, and delivering the highest standard of property management in Australia.

Property
done properly.

Your partner in performance.

We’ve told you our story—now we’d love to help you write yours. Whether you are listing your first investment or switching from an agency that let you down, we are here to make the next chapter seamless, profitable, and completely stress-free.

Start the converation